Frequently asked questions

Ordering - shipping - returns - customer service

You will find most of the answers about the practial methods of Atmooz here. If you don't find what you are looking for, please contact our customer service.

 

You can find the products of Atmooz in our outlets


In principle, all of our products are in stock. If they are temporarily out of stock, this will be indicated in the e-shop, and they will not be available for purchase.

Your package will be shipped using  DPD or DHL. The maximum shipping time for Belgium, the Netherlands and Luxembourg is 2 to 3 business days. For orders bound for the rest of the EU, the shipping time is 3 to 5 business days.

As soon as an order is given to DPD, an e-mail with a tracking code is sent out, so that you can track the order until it is delivered. If your order is shipped with DPD you will receive a link to track the delivery of your order. All packages are delivered to the front door of your house or the main entrance of an apartment building.

For shipment of larger items, the delivery will be selected on a country-by-country basis.


Bear the following conditions in mind if you wish to be granted a full refund:

  1. Preferably pack the goods in the original packing to prevent them from breaking during transportation.

  2. The products must reach us whole, undamaged and unused.