Frequently asked questions

Do you have questions about the methods of Atmooz?
Below you will find the answers to questions about: Ordering - Shipping - Return - Customer service

You can find the products of Atmooz in our outlets


If Track & Trace shows that your package was delivered but you haven’t received anything, it’s best to check your mailbox. If the courier came by when you weren’t at home, he will have left a note with the necessary information. The package may have been delivered to your neighbors’ house or a Pickup parcel shop.

If you don’t find a note in your mailbox, be sure to contact our customer service department via hello@atmooz.com or at 014 39 48 88. We will locate your package for you.

Sometimes things can go wrong... With the supplier, in our warehouse or somewhere along the way. Then we do our best to solve the problem as quickly as possible!

Immediately after receiving the item, please contact our customer service department at hello@atmooz.com. 

Send us as much information as possible, so that we can get a clear idea of the problem and offer a suitable solution.

  • Photos of the packaging and the defect

  • Description of the problem

  • Invoice number

  • Name 

  • Telephone number

  • Bank details

It is also possible to return or exchange an item in the Charrell concept store in Geel. In that case, you should still start by following the procedure described above.