Frequently asked questions

Ordering - shipping - returns - customer service

You will find most of the answers about the practial methods of Atmooz here. If you don't find what you are looking for, please contact our customer service.

 

You can find the products of Atmooz in our outlets


You can pick up your order in the Charrell conceptstore in Geel. Your order will be available in two bussinessdays. Please bring the orderconfirmation with you so we can swiftly assist you. 

Adress: Charrell Conceptstore, Vossendaal 10, 2440 Geel

Mon. – Sat. 10:00 AM – 6:00 PM, Sundays preferably between 1:00 and 2:00 PM  and after 4:30 PM

Do you not like an article? Then you have the right to cancel your purchase within a period of 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the last good. 

You can return the item free of charge up to 14 days after the cancellation. 

What do you need to do?

  1. Send your communication (name and en order number) by email to hello@atmooz.com. You would really help us improve our service by adding the reason of your decision.

  2. Then, we will get back to you with advice on the best return method for your package, and we will provide a suitable return label.

  3. Preferably pack the goods in the original packing and use the returnlabel you have received from Atmooz . 

  4. All items are checked upon receipt. If everything is as it should be, you can expect a refund within 7 business days.

You can reach Atmooz frommonday to thursday between 9h30 - 12h00 and  12h45 - 17h30. On Fridays, we are there for you between 9h30 - 12h30 and 13h00 to 15h00.