Frequently asked questions

Ordering - shipping - returns - customer service

You will find most of the answers about the practial methods of Atmooz here. If you don't find what you are looking for, please contact our customer service.

 

You can find the products of Atmooz in our outlets


In principle, all of our products are in stock. If they are temporarily out of stock, this will be indicated in the e-shop, and they will not be available for purchase.

Your package will be shipped using  DPD or DHL. The maximum shipping time for Belgium, the Netherlands and Luxembourg is 2 to 3 business days. For orders bound for the rest of the EU, the shipping time is 3 to 5 business days.

As soon as an order is given to DPD, an e-mail with a tracking code is sent out, so that you can track the order until it is delivered. If your order is shipped with DPD you will receive a link to track the delivery of your order. All packages are delivered to the front door of your house or the main entrance of an apartment building.

For shipment of larger items, the delivery will be selected on a country-by-country basis.


Do you not like an article? Then you have the right to cancel your purchase within a period of 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the last good. 

You can return the item free of charge up to 14 days after the cancellation. 

What do you need to do?

  1. Send your communication (name and en order number) by email to hello@atmooz.com. You would really help us improve our service by adding the reason of your decision.

  2. Then, we will get back to you with advice on the best return method for your package, and we will provide a suitable return label.

  3. Preferably pack the goods in the original packing and use the returnlabel you have received from Atmooz . 

  4. All items are checked upon receipt. If everything is as it should be, you can expect a refund within 7 business days.